Shipping + Return
We currently ship in the EU. Post and Packing is free for orders from Spain and Portugal from 25€.
We aim to deliver in two to three working days and no longer than seven days by our partners Correos (We might change to another provider from time to time) addresses within the Spain and Portugal. Deliveries to other EU countries might take up to fourteen days.
Orders are processed for delivery on working days only ( Monday to Friday 9 am – 4pm excluding Spain Bank Holidays
Proof of delivery is only obtained under some circumstances.
Actual delivery times can vary based on your location, and circumstances impacting delivery that are out of our control (including public holidays and force majeure scenarios).
You will not hold us liable for any delays that are out of our control.
You must report missing or undelivered deliveries promptly by emailing us at firstname.lastname@example.org
Please ensure that your address and contact details are kept up to date as referred to in the Account Registration and Management section of these terms of service.
Products that haven't been used
You can return any item in its original condition for a refund within 14 days of delivery.
If you’d like to do so, please contact our Customer Service team at email@example.com, and we’ll let you know what to do. You will be responsible for the cost of returning the goods to us in this case.
Please bear in mind that we will only accept returns from unused items and the delivery box must be unsealed.
Partial refunds are not accepted. If you bought any of our packs, the refund must be for the full pack.
We are sure you LOVE to TKare and being sustainable. However, if for any reason we are wrong, and you do not like it, there will be no hard feelings. You can return the item to us, and we will provide a full refund. However, we will not be able to pay for the return delivery. Make sure to get a Proof of Postage when you return the goods to us (and keep hold of it in case the delivery goes missing).
If you’d like to do so, please contact our Customer Service team at firstname.lastname@example.org, and we’ll let you know what to do.
Remember, we will only accept returns from unused items and the delivery box must be unsealed.
Damaged, faulty or the wrong deliveries
Unfortunately anything is perfect. If you receive any WeTKare damaged or faulty, or you’ve received the wrong order, we will of course exchange the items or offer you a refund. And we’ll apologize.
Please keep the package and the damaged items, so we can see what’s gone wrong.
We may ask you to return the items to us. If this is the case we will pay for the return delivery.
Get in touch with the Customer Service team at email@example.com to discuss if this happens.
Please bear in mind
This refund policy only affect to purchase through our website. If you bought the item in any other point of sales please refer to them.
Refunds will only be returned to the original credit/debit card used.
Any unagreed return will not be accepted and/or refund.
We will proceed the refund after the items arrived, and they are inspected by our quality control department
If you request a refund but do not return the items to us within 10 working days of letting us know and once it is authorized, we won’t be able to make the refund.
If you do a return. We are not responsible for undelivered items.
‘It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
This policy does not affect your rights under law as a consumer, which still apply (European Online Dispute Resolution platform)