WeTKare Money-Back Warranty

We are sure you are going to love WeTKare products. However, if for any reason your experience isn’t satisfactory we will refund you 50% the original order price of that product under the we-tkare.com money-back guarantee.

To claim under the WeTKare money-back guarantee we require you to contact us at help@we-tkare.com within 10 days of the product arriving at your nominated delivery address. The email must be sent to us from the email address associated and registered with your account (to confirm that you are the account holder), and must include details of why you wish to submit a claim under the money-back guarantee.

It is your responsibility to arrange return the products. When you contact us we will provide the returns address. You must pay for the cost of the return.

The amount refunded will be for the items for which the claim under the money-back guarantee is made. The original order price means the final price paid after any promotional discounts or account credits have been redeemed or applied for that purchase.

We will arrange a refund within a reasonable period of the initial email being received by us from you, provided the product has been returned to us. This will be repaid onto the card registered to your customer account, and we will notify you once this refund has been issued – it can take up to 10 working days from this point for the payment to be credited to your bank account.

The WeTKare money-back guarantee only applies to the first delivery on your WeTKare.com account and claims are limited to one per household and / or WeTKare.com customer account holder.

we-tkare.com is not responsible for WeTKare products bought from other websites or resellers.